Customer Insights
Insights gained are those that you would likely not have considered. With fresh eyes, we begin to unlock insights & trends you have not otherwise been aware of.
​
We work with organisations to determine their specific needs.
We can assist you to plan or carry out more in-depth needs assessments, whether desk top needs assessment or more engaged in-field needs scoping with communities. We provide needs assessment reports and scoping papers on particular questions and issues.
​
We can utilise available data sets for geo-spatial mapping or provide qualitative methods to work with your teams, stakeholders & consumers.
We can create meaningful customer value profiles and help you understand and position your value propositions. We can combine this with our approach to needs assessment and service planning.